Frequently Asked Questions
Q: What types of feathers do you offer?
A: At Schuman Feathers, we offer a wide range of feathers, including ostrich, peacock, turkey, pheasant, goose, rooster feathers and more. If you don't see the type you're looking for on our site, contact us, and we will source it for you.
Q: Are your feathers ethically sourced?
A: Yes, all our feathers are ethically sourced. We work with suppliers who follow ethical and sustainable practices.
Q: Can I place a custom order for specific colors?
A: Absolutely! We welcome custom orders and can match either a sample or a Pantone number. Please contact our customer service team at info@schumanfeathers.com with your specific requirements.
Q: Do you offer bulk pricing or discounts for large orders?
A: Yes, we offer bulk pricing and discounts for large orders. Please reach out to our sales team at info@schumanfeathers.com for more information on pricing and discounts.
Q: How do I care for and maintain my feathers?
A: To care for your feathers, keep them away from direct sunlight and moisture. If they get dirty, gently rub them with a soft brush (made with gentle bristles that are safe for delicate materials. Helps remove dust and debris without causing damage) or a lightly damp cloth. We recommend storing feathers in a plastic bin with a lid where they cannot be contaminated by external elements.
Q: What is your return policy?
A: We accept returns within 15 days of delivery for items in their original condition, for a full refund, store credit or exchange. Custom items can't be returned. Please email info@schumanfeathers.com before sending anything back. A 25% restocking fee applies, and the customer pays return shipping unless we made an error with the order. See our full Return and Refund Policy
Q: Do you ship internationally?
A: Yes, we ship worldwide. International orders are placed by email, not through our online checkout, because some countries require special documentation, such as a veterinary permit. Email your order to info@schumanfeathers.com. Within 24 to 48 hours, we'll send you a QuickBooks estimate that includes shipping, customs paperwork and any permits. Once you approve it, we send an invoice with a secure payment link. Import duties and taxes charged by your country on arrival are paid by the recipient. See how to order internationally
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email with your invoice. You can use this number to track your order on our website or the carrier’s website. For international shipments, please note that we are not responsible for customs delays or holds that are beyond our control.
Q: Can I visit your store in person?A: Yes, you’re welcome to visit our store! We are located at 20141 NE 16th Place, Miami, FL 33179. Our regular store hours are Monday to Friday, from 9:00 AM to 3:30 PM Eastern Time. If you need to visit on the weekend, please let us know in advance, and we can arrange a special appointment for you.
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@schumanfeathers.com or by phone at 305-651-6226. We strive to respond to all inquiries within one business day.