Different feathers are packed in different metrics. Some items are by the yard, some by the pound, some by the unit and some are packed in preset qualities. If you require a different packing style than we offer, ask us!
How do we ship?
Typically we ship with the USPS, as it is the most cost effective. For rush orders, we use UPS or Fedex. International orders cannot be placed via the website and will be filled on a per Client basis.
Can I pickup my package?
If you want to pick up your package, DO NOT PLACE YOUR ORDER ONLINE!! Please contact us directly at email@example.com or 305-651-6226.
I can't login!
Please contact us directly with any website issues at either 305-651-6226 or firstname.lastname@example.org.
I haven’t received my package.
When an order is filled, you will receive an email with the tracking information. If you do not receive your package within 5-7 days of placing the order, please contact us at email@example.com or 305-651-6226 and we will contact the shipping provider and follow up accordingly!
How fast do we ship?
We typically ship within 48 hours of receiving an order, UNLESS it is a holiday in which it could be within 72 hours. Any delays further than this we will contact you with an explanation.
Do you accept returns?
100% of all returns must be pre authorized. All returns must be called into 305-651-6226 within 15 days of client receiving the package as indicated by the tracking by the shipping company. If the client ordered incorrectly, there will be a 15% restocking fee. If the order was sent incorrectly, we will fix the order right away. Please note the 15 days notice is not flexible. We do NOT accept used feathers as returns!
I'm a wholesale customer.
Please contact us directly to discuss if you qualify for wholesale pricing. We can be reached at firstname.lastname@example.org or 305-651-6226.
Where are you located?
We are located in Miami, Florida. Our address is 20141 NE 16th Place - Miami - Florida - 33179. Directions: From I-95, exit Ives Dairy Road. Go West. Take first left on 16th Avenue. Take first right on 16th Place (next to Southern Tire). Go all the way to the end and at the white gate in front of the church take a left turn into the tan and brown warehouse complex. We are located 3/4 of the way around the warehouses.