To return an item, contact us by email: firstname.lastname@example.org to obtain a Return Authorization Number.
No returns accepted without a Return Authorization Number and a completed Return Authorization Form which includes invoice number.
- Merchandise must be returned complete and in its original condition.
- Return requests must be made within 10 days of receipt of the merchandise. A 25% restocking fee will be applied to all returns.
- Return Authorizations expire within 15 days from issue date. Returns received after this date are subject to a 40% restocking fee.
- Custom Dyed items & Closeouts are not returnable.
- Freight charges will not be credited on returns.
- Merchandise received WITHOUT Authorization is subject to a 40% restocking fee.
All returns can be shipped back to:Schuman Feathers Inc
20141 NE 16th Place Miami, FL 33179
Phone: (305) 651-6226
Schuman Feathers must be notified within 5 days of receipt if there is an issue. If SF makes error, we will pay shipping back to us and offer replacement or refund, depending on the circumstances of the shipment. If error is with client, and we are notified within 5 days, shipping is paid by client to return goods to SF and credit will be offered. After 5 days after receipt, there are no returns or exchanges.