Return Instructions

To return an item, contact us by email: info@schumanfeathers.com or by phone 123-5678901 to obtain a Return Authorization Number.

Returns

No returns accepted without a Return Authorization Number and a completed Return Authorization Form which includes invoice number.

  • After you receive a Return Authorization Number, print and complete the Return Authorization Form located here and include a copy with your return.
  • Merchandise must be returned complete and in its original condition.
  • Return requests must be made within 10 days of receipt of the merchandise.
  • Return Authorizations expire within 15 days from issue date. Returns received after this date are subject to a 40% restocking fee.
  • Custom Dyed items & Closeouts are not returnable.
  • 25% restocking charge will be applied on returns.
  • Freight charges will not be credited on returns.
  • Merchandise received WITHOUT Authorization is subject to a 40% restocking fee.

All returns can be shipped back to:

Schuman Feathers Inc

20141 NE 16th Place Miami, FL 33179
Phone: (305) 651-6226

Refund policy

Schuman Feathers must be notified within 5 days of receipt if there is an issue. If SF makes error, we will pay shipping back to us and offer replacement or refund, depending on the circumstances of the shipment. If error is with client, and we are notified within 5 days, shipping is paid by client to return goods to SF and credit will be offered. After 5 days after receipt, there are no returns or exchanges.

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