Shipping Policy and Return Policy

Shipping within the US

Shipping rates and delivery times vary based on the destination. Carriers used include UPS, FedEx and USPS. 

 

International Shipping

We ship worldwide. International orders are placed by email, not through our online checkout, because some countries require special documentation, such as a veterinary permit. Email your order to info@schumanfeathers.com. Within 24 to 48 hours, we'll send you a QuickBooks estimate that includes shipping, customs paperwork and any permits. Once you approve it, we send an invoice with a secure payment link. Import duties and taxes charged by your country on arrival are paid by the recipient. See how to order internationally

 

Refund Policy

15-day returns

You can return items within 15 days after your package is delivered. Items must be unused and in their original condition and packaging. This policy applies to both domestic and international orders.

Items we can't accept back

  • Custom items, including customized and custom-dyed feathers
  • Items damaged after delivery

If your order arrives damaged, email us within 48 hours of delivery with photos and we'll make it right.

How to start a return

  1. Email info@schumanfeathers.com before sending anything back. Include your order number, the items you want to return, and the reason.
  2. We'll reply with return instructions.
  3. Ship the items to: Schuman Feathers Inc, 20141 NE 16th Pl, Miami, FL 33179. Please include a note in the box with your name and order number.

Refund, store credit or exchange

Once we receive and inspect your return, you can choose a full refund, store credit or an exchange. Refunds are processed within 1 to 3 business days and go back to your original payment method. Your bank may take a few extra days to show the refund.

Fees

  • A 25% restocking fee applies to all returns.
  • The customer pays the return shipping cost.
  • If we made a mistake with your order (wrong item, color or quantity), there is no restocking fee and we cover return shipping.

Questions? Email info@schumanfeathers.com or call (305) 651-6226, Monday to Friday, 9 AM to 3:30 PM ET.